Contact Centers (CCs)

Системы видео-конференцсвязи (ВКС)

Organization of smart call routing to ensure the best service quality for customers

Unified handling of incoming and outgoing requests through various communication channels (phone calls, chats (WhatsApp, Skype, Telegram, Mail Agent, online chat on the website, etc.), email, SMS, social networks)

Configuration of multi-level voice menus (IVRs)

Organization of outbound automatic customer calling campaigns

Use of AI-trained robots on neural networks for live communication with customers

Control, monitoring, and organization of sub-systems to manage operator overload in contact centers

Subsystem Composition

Benefits of the system

Customer Loyalty

Increasing customer loyalty
First Impression

Improving the impact of the first impression
Reduction of Lost Calls

Minimizing the number of lost calls
Increasing Efficiency

Enhancing staff productivity
Improving Convenience

Increasing ease of interaction with customers
Reducing Congestion

Reducing staff workload
Shortening Time

Reducing call handling times.
Control of Operations and Processes

Monitoring the performance of staff and processes.