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Contact Centers (CCs)
Системы видео-конференцсвязи (ВКС)
Use Case
Organization of smart call routing to ensure the best service quality for customers
Unified handling of incoming and outgoing requests through various communication channels (phone calls, chats (WhatsApp, Skype, Telegram, Mail Agent, online chat on the website, etc.), email, SMS, social networks)
Configuration of multi-level voice menus (IVRs)
Organization of outbound automatic customer calling campaigns
Use of AI-trained robots on neural networks for live communication with customers
Control, monitoring, and organization of sub-systems to manage operator overload in contact centers
Subsystem Composition
Benefits of the system
Customer Loyalty
Increasing customer loyalty
First Impression
Improving the impact of the first impression
Reduction of Lost Calls
Minimizing the number of lost calls
Increasing Efficiency
Enhancing staff productivity
Improving Convenience
Increasing ease of interaction with customers
Reducing Congestion
Reducing staff workload
Shortening Time
Reducing call handling times.
Control of Operations and Processes
Monitoring the performance of staff and processes.
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